Return and Cancellation Policy

Return and Cancellation Policy

Last Updated: 3/4/2025

At The Roll Cage Company, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with a return, subject to the following terms and conditions.

1. Return Window

You may return products within 14 days of receiving your order. Returns requested after this 14-day period will not be accepted.

2. Return Authorization

To initiate a return, you must contact us within the 14-day return window to obtain a Return Authorization (RA) number. Returns will not be accepted without an RA number. Please reach out to our customer service team at Kevin@rollcageco.com to request an RA number.

3. Returns, Restocking, and Cancellation Fees

  • 20% Restocking Fee: If your return is associated with a product that has already been shipped or production has started, including cases where materials have already been purchased for the order, a 20% restocking fee will be applied to your return.

  • 5% Cancellation Fee: If the product has not yet shipped and production has not started, a 5% cancellation fee will be applied to your refund to cover administrative costs.

4. Shipping Costs

  • Non-refundable Shipping Costs: The original cost of shipping to the buyer will not be refunded as part of the return, in addition to any applicable return fees.

  • Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., shipping error or defective product). If the return is due to a shipping error or a defective item, The Roll Cage Company will cover the cost of return shipping.

5. Replacement Items

If you are seeking a replacement for an item, please note that a replacement will not be sent until the original item has been returned and inspected. Once we receive and approve the return, we will process the replacement or refund accordingly.

6. Condition of Returned Products

Returned items must be in 100% resellable condition. This means the product must be unused, in its original packaging, and free from any damage, alterations, or wear. Additionally, any damage that occurs during the return shipping process is the responsibility of the customer. Please ensure the product is securely packed to prevent damage during return shipping. Products that are damaged, altered, or not in resellable condition upon return will not be accepted.

7. Customer Inspection and Missing Parts

Upon receiving your order, it is your responsibility to carefully inspect the products and confirm that you have received the correct parts and quantities. Every order will be shipped with a diagram and a list of part numbers and quantities for your reference.

  • You have 30 days from the receipt of your order to verify the contents of your shipment and notify us of any missing parts or discrepancies. If you find any missing parts or items that do not match your order, please email us at Kevin@rollcageco.com to request replacements.

  • Items claimed to be missing outside the 30-day window will be subject to additional charges, and shipping costs will apply for replacements.

  • Responsibility for the Diagram and List: If for any reason The Roll Cage Company did not provide a diagram and list of part numbers/quantities with your shipment, it is your responsibility to request these documents from us via email.

8. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be issued to the original payment method, minus any applicable return fees and non-refundable shipping costs. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

9. Non-returnable Items

The following items are non-returnable:

  • Customized or special-order products
  • Products marked as "final sale"
  • Products that have been used, altered, or are not in 100% resellable condition

10. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately. We will work with you to arrange a replacement or refund. In the case of defective or damaged items, return shipping will be covered by The Roll Cage Company.

11. Contact Information

For any questions or to initiate a return, please contact us at:

The Roll Cage Company
Email: Kevin@rollcageco.com